* PLEASE NOTE – Due to COVID-19 our current shipping times may be longer than expected. Please be patient and give your order a little bit extra time to reach you.

AUSTRALIAN SHIPPING

  • We offer free standard shipping, Australia-wide.
  • Orders are shipped within 1-2 business days and you will be notified when your order is dispatched. 
  • Please allow 3-7 business days to receive your order, depending on your location. If you do not receive your order after 7 working days of being dispatched, please email hello@devinalouise.com.au so we can follow this up for you.
  • Purchases made on public holidays and weekends will be processed by us the following business day.
  • Orders placed with Express shipping will be dispatched within 1 business day. Please allow 1-3 business days for delivery depending on your location.
  • If for any reason we are unable to dispatch your order we will notify you within 2 business days.
  • Please note, estimated delivery times are to be used as a guide only. We do not take into account possible delays caused due to the payment authorisation process. We accept no responsibility for any loss or damage to goods occurring in transit.
STANDARD POST EXPRESS POST
Free $15.00AUD

INTERNATIONAL SHIPPING

  • Countries outside Australia will receive orders in approximately 14-21 working days, depending on the amount of time it may take for an item to clear customs.
  • Postage charge does not include possible taxes and duties which may be applied by customs in the country where the order originated.
  • If your country of origin is not listed in the freight list please email hello@devinalouise.com.au with your order.
  • Freight charges will be calculated accordingly and you will be notified of the cost before your order is processed.

 

DESTINATION SHIPPING COSTS
New Zealand $20.00AUD
Asia $20.00AUD
Europe $30.00AUD
United Kingdom $30.00AUD
United States $25.00AUD

RETURNS

At Devina Louise we want you to enjoy your purchase. If something isn’t right, please let us know and we will happily offer you an exchange, refund or credit note. We will refund your purchase provided the following conditions have been met:

  • Items are returned within 14 days from invoice date.
  • Original receipt must be present.
  • Items must be returned unworn, unwashed in their original condition with all labels and tags attached.
  • Items returned within 14-30 days from invoice date will be issued with a credit to be used in store or online.


Returns are processed within five business days of receiving your items.

Devina Louise is not responsible for loss or damage to the product during shipping. We advise that you use a traceable delivery method for all returns. You may choose to insure your parcel with the courier/postal company you use.

Please note that Devina Louise does not pay for the postage of your returning item. If you are returning an item due to an error we have made, please contact us at hello@devinalouise.com.au for alternative solutions.

SIZING

This is an approximate conversion table to help you find your size. If you have already purchased an item from Devina Louise, we recommend you select the same size as indicated on its label.

TOP XS S M L
AUSTRALIAN SIZE 6-8 8-10 10-12 12-14
BUST (CM) 83 91 99 109
WAIST (CM) 69 77 85 95
HIP (CM) 92 100 108 118
BUST (INCHES) 33″ 36″ 39″ 43″
WAIST (INCHES) 27″ 30″ 33″ 37″
HIP (INCHES) 36″ 39″ 43″ 46″

BOTTOM XS S M L
AUSTRALIAN SIZE 6-8 8-10 10-12 12-14
WAIST, FIXED (CM) 71 77 83 89
WAIST, ELASTIC (CM) 68 74 80 86
HIP (CM) 94 100 106 112
WAIST, FIXED (INCHES) 28″ 30″ 33″ 34″
WAIST, ELASTIC (INCHES) 27″ 29″ 32″ 34″
HIP (INCHES) 37″ 39″ 42″ 44″