FAQs

All customers will receive a confirmation email as soon as your order is placed online and later an email advising that your order has been shipped.

If you have not received an order confirmation email, please check your junk/ promotions folder, and make sure hello@devinalouise.com.au is added to your safe senders list.

Orders leave our studio in 1-2 working days if ordered for express and up to 3 working days for standard shipping.

You can find our shipping charges here.

Orders leave our studio in 1-2 working days if ordered for express and up to 3 working days for standard shipping.

For all metropolitan areas you should receive your goods within 3-5 working days from shipment day.

For regional areas, WA and TAS, your order will take 7-13 working days to arrive from shipment day.

If your order has not yet been shipped and you need update the shipping address, please contact us as soon as possible via hello@devinalouise.com.au.
Once your order has been shipped, we are unable to make any further changes.

If you have ordered an item that is not quite right, returning it to us is easy. Please see here for return & exchanges.

Please note – we do not cover return postage costs for change of mind.

Please reply to your order confirmation email explaining the issue and attach a photo/ video and our team will assess this for you and get back to you asap.

Yes, you can! As we make to order, you can order your favourite item in any of the colours available on our website at any time. If you are unsure, feel free to send us an email via hello@devinalouise.com.au to confirm.

Unfortunately, we are not able to make custom garments or alterations currently. There are skilled tailors in every city, and we encourage you to develop a relationship with someone locally to extend the lifespan and versatility of your wardrobe. 

We do not plan any regular sales or discounts. Our pricing is intentional, and it costs a lot of money to make our garments with high quality materials and responsible labour. 

We do, however, offer a 10% discount code for signing up to our newsletter. This will also keep you up to date with our latest ranges and our discussions on sustainability and how to live more mindfully of our planet.

• All our linen garments are best washed in a cold gentle machine wash. 
• Hang to dry.
• Iron on medium heat or steam to remove wrinkles.
• Not all linen items will need to be ironed. We have plenty of customers that love wearing their jumpsuit as it is, un-ironed after wash.
• For our Merino Wool Coats, please dry clean these only.

All our sample garments and patterns are produced in our studio in Waterloo, Sydney Australia. The bulk of our range is then made by a group of seamstresses in their Sydney workshop.

The linen we use is spun from a high-quality European Flax, which is then woven and dyed in 3-4 different mills in China using OEKO-TEX approved dyes. This linen comes pre-washed which reduces the chance of shrinkage.

This certification is strictly monitored and given to those companies that are using safe dyes to dye their fabrics. Dyes in the fashion industry not only end up in our waterways and ecosystems, but they can also be harmful to our skin causing all sorts of irritations. 

This OEKO-TEX standard is checked yearly, and mills can supply certifications on request anytime of the year.

Linen is a sustainable fabric made from flax fibres. To extract the fibres, the plants are either cut or pulled by hand from the ground (it's said that pulling creates finer linen).

The seeds are then removed through a process called winnowing or ripping, followed by retting which removes the plant stock from the fibres.

Once the fibres are separated to collect the longest pieces, which can be up to 20 centimetres long, they are then spun into yarn and eventually woven into fabric.

• We create our designs to minimise wastage. All our patterns are computerised, and the fabric bulk is cut by a machine which means it is very accurate and efficient at maximising the space. Any leftover fabric pieces are used to make bias bindings and accessories.
• Keeping our products made in Australia, not only means that we can support our economy, but it also means there we can minimise our carbon footprint from transport pollution. It means we are paying an ethical wage to our manufacturers and have a good relationship with them. It also means that we can make smaller runs and are not left with thousands of excess pieces which often end up in landfill.
• We focus all our designs to be made from natural fibres that feel great to wear and are quick to decompose at the end of their lifespan.  
• We mostly focus on linen because not only is it a natural fibre it is also very sustainable to grow and harvest, using far less water and pesticides than conventional cotton farming.
• We give back to the not-for-profit charity- One Tree Planted. This means for every sale we make; we plant a tree. This is a global organisation, and the trees are planted where they are needed most. They have recently celebrated planting 100 million trees worldwide!